🔒 Privacy Policy

Effective Date: January 1, 2025

At SwiftFlowBot, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your data.

1. Information We Collect

Account Data: Name, email, phone number, company details.
Usage Data: Conversations, chat summaries, appointment data, and integrations.
Payment Data: Processed securely by third-party payment providers (we do not store full card details).
Technical Data: IP address, browser type, device information, cookies.

2. How We Use Your Information

To provide and improve our AI assistant services.
To personalize customer interactions and remember preferences.
To process billing and payments.
To detect, prevent, and address fraud or misuse.
To send service updates, product announcements, and marketing (opt-out anytime).

3. Data Storage & Security

Data is stored on secure servers with encryption and access controls.
We implement safeguards against unauthorized access, but no system is 100% secure.

4. Data Sharing

We do not sell your data. We may share information only with:

Trusted third-party providers (e.g., OpenAI, Twilio, CRM integrations).
Authorities, if required by law or to protect our rights.

5. User Rights

You have the right to:

Access, update, or delete your data.
Request a copy of your stored data.
Opt out of marketing communications.

6. Cookies

We use cookies and similar technologies to improve your experience. You may disable cookies, but some features may not work properly.

7. Children’s Privacy

SwiftFlowBot is not intended for children under 13. We do not knowingly collect data from children.

8. International Users

Data may be stored and processed in countries outside your own. By using our services, you consent to such transfers.

9. Changes to Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a new effective date.

10. Contact Us

For privacy questions, contact us:
📧 support@swiftflowbot.com
🌐 www.swiftflowbot.com